Refund Policy

When we refund

When we fail to deliver what you paid for: Koi is down or broken for you for a substantial part of a period, and we can't put it right.

Not because you changed your mind, used less than you expected, or bought Max and later wanted Pro instead. Where the law where you live gives you more, that applies.

How to ask

Write to support@spacerrs.com within fourteen days of the problem and say what went wrong. A person reads every email, and we'll look at it together.

What a refund takes back

The money goes back the way you paid, through Stripe, and what the payment bought goes with it:

• A refunded month or year of Pro or Max ends that subscription right away.
• A refunded Lifetime purchase ends Lifetime and takes back its Koi.
• Refunded Koi credit comes off what you have left.

The same happens, at once, if you reverse a payment through your bank or card issuer.

If you live in the EU or UK

By buying, you ask us to start right away, and you accept that you lose the 14-day right to cancel once the service has started.

Contact

Spacerr LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States. Questions about a refund: support@spacerrs.com. The rest of the agreement is in the Terms of Service.